Privacy Policy — Lasbela AK Your Data, Protected

01 Who We Are

Lasbela AK operates the online gaming platform available at lasbelaak.pro, offering sports betting, cricket markets including PSL and T20 internationals, casino games, slots, live casino, bingo and related gaming services to players in Pakistan.

For the purposes of this Privacy Policy, "Lasbela AK", "we", "us" and "our" all refer to the operator of the lasbelaak.pro platform. When we refer to "you" or "your", we mean any person who visits our website, creates an account, deposits funds or uses any of our gaming services.

This Privacy Policy governs all personal data processing activities carried out in connection with the Lasbela AK platform, including the website and mobile application. By registering an account or continuing to use the platform, you confirm that you have read and understood this policy.

02 What Data We Collect

We collect personal information through several channels — directly from you when you register or use the platform, automatically through your device and browser as you navigate the site, and in some cases from third-party identity verification and payment providers.

Information you provide directly

• Registration data: Full name, email address, Pakistani mobile phone number, date of birth and chosen password when you create an account.
• Identity verification documents: Government-issued ID (such as CNIC), proof of address or other documents requested during account verification.
• Payment information: Details needed to process deposits and withdrawals in PKR, including JazzCash or Easypaisa mobile wallet numbers, bank account details for Raast or bank transfers, and card details where applicable. Full card numbers are never stored on our servers — payment processing is handled by our payment partners.
• Communications: Records of your correspondence with our support team, including email threads, chat logs and any documents you share with us.
• Responsible gaming preferences: Deposit limit settings, self-exclusion requests and session time preferences you configure in your account.

Information collected automatically

• Device and browser data: IP address, browser type and version, operating system, device model and unique device identifiers.
• Usage data: Pages visited, features used, bet and game history, session duration, click patterns and navigation paths on the platform.
• Transaction logs: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed and account balance changes.
• Cookies and similar technologies: Session cookies, preference cookies and analytics identifiers. See Section 6 for full cookie details.

03 How We Use Your Data

Every piece of personal data we hold is used for a specific, defined purpose. We do not use data for anything beyond what is set out below without first obtaining your explicit consent.

• Account management: Creating and maintaining your Lasbela AK account, verifying your identity and age, and keeping your account secure.
• Service delivery: Processing your PKR deposits and withdrawals, settling sports bets on cricket, PSL, T20, football and esports markets, crediting bonuses, and running your casino and slot game sessions.
• Fraud prevention and platform integrity: Detecting and preventing duplicate accounts, bonus abuse, money laundering and other activity that breaches our Terms and Conditions or is otherwise prohibited.
• Customer support: Responding to your queries, resolving disputes, investigating complaints and communicating important account or policy updates.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gaming behaviour, and administering deposit limits, session reminders and self-exclusion tools.
• Platform improvement: Analysing aggregated usage data to improve site navigation, game performance, deposit flows and the overall platform experience.
• Legal and compliance obligations: Meeting obligations required of us under applicable rules, responding to lawful requests from authorities, and maintaining records as required.
• Marketing communications: Sending you information about promotions, new games, PSL season offers and VIP programme updates — only where you have opted in or where we have a legitimate interest basis and you have not opted out. See Section 11 for marketing preferences.

04 Legal Basis for Processing

We process your personal data on the following legal bases depending on the purpose of processing:

• Contract performance: Processing that is necessary to provide the services you have registered for — including account creation, transaction processing and game delivery.
• Legitimate interests: Processing carried out to protect the platform against fraud, to analyse and improve our services, and to send relevant communications about your account or platform features — where these interests are not overridden by your privacy rights.
• Legal obligation: Processing required to comply with applicable rules, including identity verification, anti-money laundering checks and record-keeping obligations.
• Consent: Processing for optional purposes such as marketing emails and non-essential cookies — carried out only where you have given clear consent, which you may withdraw at any time.

05 Data Sharing and Third Parties

Lasbela AK does not sell your personal data. We share data with third parties only where it is necessary to operate the platform or where we are required to do so. The categories of recipients are as follows:

• Payment service providers: JazzCash, Easypaisa, Raast and banking partners receive the minimum data necessary to process your PKR deposits and withdrawals. These partners process data under their own privacy policies and security standards.
• Identity verification services: Third-party KYC (Know Your Customer) providers who assist with age and identity verification receive your identity document data for the purpose of verification only. Verification providers are contractually bound to process data solely for this purpose.
• Game content providers: Third-party casino, slot and live dealer providers who power games on the Lasbela AK platform receive session data necessary to deliver gameplay. These providers may log game rounds and outcomes for dispute resolution purposes.
• Analytics and platform tools: Aggregated, anonymised usage data may be processed by analytics tools to help us understand how the platform is used and where improvements are needed. No personally identifiable data is shared with analytics providers in a way that identifies individual users.
• Legal and regulatory authorities: We may disclose personal data to law enforcement, regulators or courts when required to do so by a lawful request or legal obligation. We will notify you of such a disclosure where we are legally permitted to do so.

06 Cookies and Tracking Technologies

Lasbela AK uses cookies and similar technologies to keep the platform functioning correctly, remember your preferences and understand how players use the site. Here is a breakdown of the cookie types we use:

• Essential cookies: These are required for the platform to work — they keep you logged in during a session, maintain your basket when depositing, and ensure security features function correctly. These cookies cannot be disabled without affecting core platform functionality.
• Preference cookies: These remember your settings such as your chosen language, display preferences and notification configurations so you do not need to re-enter them on every visit.
• Analytics cookies: These collect aggregated data about how visitors use the platform — which pages are visited most, where users drop off during the deposit flow, and how game lobby navigation performs. This data is used to improve the platform and is not linked back to individual accounts.
• Session security cookies: Short-lived cookies that help us detect unusual session activity, prevent session hijacking and protect your account during your visit.

You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in or use certain platform features. Analytics and preference cookies can be disabled without affecting core functionality.

07 Data Retention

We retain personal data only for as long as it is needed for the purpose for which it was collected, or for as long as required by our legal and compliance obligations. Our general retention guidelines are as follows:

• Active account data: Retained for the lifetime of your account plus a period after closure to allow for dispute resolution and to meet record-keeping obligations.
• Transaction records: PKR deposit and withdrawal records, bet history and bonus records are retained for the period required by applicable financial record-keeping rules. This is typically several years from the date of the transaction.
• Identity verification documents: Retained for the period required by applicable rules from the date your account is closed. Copies are stored securely and access is strictly controlled.
• Support communications: Retained for a reasonable period after the support case is resolved, to allow for follow-up queries and dispute escalation if needed.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be linked back to individual users. Raw session data from which it is derived is deleted on a rolling basis.

When the retention period for any data category expires, data is securely deleted or irreversibly anonymised so that it can no longer be associated with your identity.

08 Security Measures

Protecting your personal and financial data is a core operational priority for Lasbela AK. We apply multiple layers of technical and organisational security measures to reduce the risk of unauthorised access, loss or misuse of your data.

• Encryption in transit: All data transferred between your device and the Lasbela AK platform is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms this connection is active.
• Encryption at rest: Sensitive data stored in our systems — including identity documents and payment details — is encrypted at rest using industry-standard encryption.
• Access controls: Access to systems containing personal data is restricted on a strict need-to-know basis. All access is authenticated and logged. Staff with access to personal data receive data protection training.
• Account security: Passwords are stored as salted hashes — we never store plain-text passwords. We recommend using a strong, unique password for your Lasbela AK account and not sharing your login credentials with anyone.
• Fraud monitoring: Automated systems monitor account activity for patterns consistent with fraud, unauthorised access or suspicious transaction behaviour. Unusual activity triggers a manual review and, where appropriate, a notification to you.

In the event of a data breach that is likely to affect your rights or create a risk of harm, we will notify affected account holders without undue delay and take all necessary steps to contain and investigate the incident.

09 Your Rights Over Your Data

You have a number of rights in relation to the personal data we hold about you. These rights can be exercised at any time by contacting our support team at [email protected] with "Privacy Request" in the subject line.

We will respond to all valid data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before processing a request. We will never charge a fee for exercising your data rights.

10 Children and Minors

The Lasbela AK platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

During registration, all users confirm that they are 18 or over. We may carry out additional age verification checks at any point using identity documents. Where an account is found to belong to a person under 18, the account will be immediately suspended, any balance forfeited in line with our Terms and Conditions, and all associated data handled appropriately.

If you are a parent or guardian and believe that a minor has created an account on the Lasbela AK platform using their details or yours, please contact us immediately at [email protected] so we can investigate and take the necessary action.

We also strongly encourage parents and guardians to use device-level parental controls and filtering tools to prevent minors from accessing online gaming platforms.

11 Marketing Communications and Preferences

From time to time, Lasbela AK may send you emails or in-platform notifications about promotions, bonus offers, PSL cricket betting specials, new slot releases and VIP programme updates. We do this in the following circumstances:

• Where you have explicitly opted in to marketing communications during registration or through your account settings.
• Where we have a legitimate interest in informing you about platform services and features that are directly relevant to your account — and you have not opted out.

You can update your marketing preferences at any time through your account notification settings. Alternatively, every marketing email we send includes an unsubscribe link at the bottom — clicking this will immediately remove you from our marketing list.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, in the services we offer, or in applicable privacy rules and best practices. The "Last updated" date at the top of this page will always reflect when the most recent version came into effect.

For minor, clarifying changes we will update the policy on this page without separate notification. For significant changes that materially affect how your data is processed or your rights as a data subject, we will send a notification to your registered email address before the changes take effect.

Continuing to use the Lasbela AK platform after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with a significant change, you should stop using the platform and contact our support team to close your account and request deletion of your data where applicable.

We encourage you to revisit this page periodically to stay informed about how your personal information is being handled.

13 Contact Us and Data Requests

For any questions about this Privacy Policy, how your personal data is processed, or to exercise any of your data rights, please get in touch with the Lasbela AK support team.

Email: [email protected]

When submitting a data rights request, please include:

• Your registered username or the email address associated with your Lasbela AK account.
• A clear description of your request (e.g. data access, correction, deletion, marketing opt-out).
• "Privacy Request" in the subject line so your message is routed to the right team promptly.

We aim to acknowledge all privacy-related requests within a few business days and to resolve them within a reasonable timeframe. In cases where we need to verify your identity before actioning a request, we will let you know what documentation is needed.

If you are not satisfied with how we have handled your data or a privacy request, you have the right to escalate your concern. We would always prefer the opportunity to resolve any concern directly first, so we encourage you to contact us before taking further steps.